Privacy Policy

How Slotonauts Protects Player Privacy

Slotonauts was created for players who enjoy the theatre of live casino play: tables that move quickly, professional dealers, game shows with momentum, and streaming quality that keeps every decision in focus. Behind that experience sits a serious commitment to privacy. We collect and use personal information only where it supports a clear purpose: account access, secure play, payments, fraud prevention, regulatory checks, service communication, and platform improvement.

Since 2022, Slotonauts has operated with a GDPR-aware approach and under Anjouan Gaming (AOFA) licence ALSI-202505022-FI1. That framework shapes how we think about fairness, transparency, accountability, and data minimization. You should know what information is involved when you register, deposit, play, withdraw, or manage your account. This page explains those practices in plain English, without unnecessary complexity.

Information We Collect From You

When you create and use a Slotonauts account, we collect details you provide directly. These may include your name, date of birth, address, email address, phone number, username, password, and country of residence. We may also request verification information where needed to confirm identity, age, payment ownership, eligibility, or source-of-funds details. These checks help protect players, reduce fraud risk, and support licensing expectations.

We also collect information generated through use of the casino. This can include login history, session data, game activity, balance movements, bonus participation, IP address, device information, browser details, approximate location, language settings, and technical logs. If you use account login from different devices or locations, security data helps us recognize unusual activity and keep access under control.

Payment and transaction data

Payment information is processed when you make deposits or withdrawals. Slotonauts supports Visa, Mastercard, Bitcoin, Tether (USDT), and Bank Transfer. We may process transaction amounts, payment status, timestamps, method identifiers, wallet-related references where applicable, and verification records. The minimum deposit is £20, and the minimum withdrawal is £20, so transaction data helps apply account rules accurately while supporting safe financial handling.

Why We Use Personal Data

We use personal data to deliver the casino service you request. That includes registering your account, maintaining your balance, recording gameplay, supporting 4,000+ games, enabling live dealer sessions, managing game show participation, and responding to service requests. For live casino fans, accurate session records matter. They help confirm table activity, resolve interruptions, review outcomes, and keep the experience dependable.

We also use data to process payments and withdrawals. Withdrawal times are 24-72 hours, depending on payment method, and the review process may involve account checks, payment ownership confirmation, fraud monitoring, and transaction matching. If you want a broader overview of supported banking routes, our payments information explains the available methods, while this page focuses on the data handled behind those transactions.

Security, fraud prevention, and compliance

Account safety depends on intelligent monitoring. We may use personal data to detect suspicious logins, unusual payment behavior, account misuse, bonus abuse, collusion, unauthorized access, or technical manipulation. We may also process information to meet regulatory duties connected with our licence, respond to lawful requests, support audits, prevent crime, and protect the integrity of Slotonauts for every player.

Cookies, Devices, and Mobile Use

Cookies and similar technologies help us keep sessions secure, remember preferences, understand platform performance, and identify technical issues. Some technologies are essential because they allow core functions to work properly. Others may support measurement or improvement and, where required, depend on your consent. You can usually manage cookie controls through your browser or device settings.

Device data is especially important when players move between desktop and mobile sessions. We may process device type, operating system, browser version, technical identifiers, crash signals, and performance logs. If you use the mobile app experience, data handling supports secure access, stable gameplay, live streaming quality, and smooth account management on the go.

When Data May Be Shared

Slotonauts does not sell personal data. We may share information only where there is a clear reason connected to operating the casino, protecting players, processing payments, meeting compliance duties, or defending legitimate interests. Recipients may include payment processors, identity verification providers, fraud prevention services, hosting partners, analytics tools, communication platforms, and customer support systems.

Where we use service providers, we expect them to handle information for defined purposes and protect it appropriately. We may also disclose information if required by law, licensing obligations, regulatory review, fraud investigation, dispute handling, or security enforcement. Sharing is never treated casually. The guiding question is whether the disclosure is necessary, proportionate, and connected to a valid operational or legal purpose.

Your Privacy Rights

Depending on your location and the circumstances, you may have rights to access your personal data, correct inaccurate information, request deletion, restrict processing, object to certain uses, or ask for a portable copy of data you provided. If processing is based on consent, you may be able to withdraw that consent. We will review each request carefully and respond in line with applicable requirements.

Some requests may be limited by legal, licensing, payment, security, or anti-fraud obligations. For example, we may need to keep certain account, gameplay, verification, or transaction records to manage disputes, process withdrawals, meet compliance requirements, or protect the platform. If a request cannot be completed in full, we aim to explain the reason clearly and practically.

How We Keep Data Secure and How Long We Retain It

We use administrative, organizational, and technical safeguards designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure. Access to sensitive data is limited to people and providers with a genuine need to use it. Verification documents, payment records, security logs, and account activity are treated with particular care because they can reveal important details about identity and financial activity.

Retention depends on purpose. We keep personal data only for as long as needed to operate accounts, process transactions, support withdrawals, resolve disputes, prevent fraud, meet licensing duties, and maintain secure records. When data is no longer needed, we take steps to delete it, anonymize it, or move it out of active use where immediate deletion is not possible.

How You Can Help Protect Your Account

Strong privacy is a shared effort. Use a secure password, keep credentials private, avoid leaving sessions open on shared devices, and be careful with public networks. Review account activity if something feels unfamiliar. These habits matter even more when real-money play, live dealer streams, and crypto-friendly deposits or withdrawals are involved.

If you believe your account details, payment information, or verification documents may be at risk, act quickly through the secure account channels available within Slotonauts. We will assess the issue with care, take appropriate steps, and balance your request with the need to protect the casino environment for all players.